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Do you offer custom sizes or modifications?Yes! Most of our pieces can be customized to fit your space. Contact us via contact form on the website or by sending an email to info@armeastudio.com with the product name or an image to receive a quote.
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Are all items made to order?Yes, all our furniture and decor pieces are made to order, ensuring the highest quality craftsmanship and attention to detail.
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Can I cancel my order?Orders can be canceled within 24 hours of purchase for a full refund. After this period, production begins, and cancellations are no longer possible. Please note that if a refund is issued, any payment processing fees will be deducted from the total refund amount.
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Where do you ship?With production in Serbia and expansion to the UAE soon, we ensure high-quality craftsmanship, reliable delivery, and a seamless shopping experience—so you can order with confidence. Stay tuned for international shipping updates!
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How much does shipping cost?Shipping is free on orders over 1,000€. Smaller orders may have a shipping fee, which will be calculated at checkout.
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How long does delivery take?Delivery times vary based on the product and location and can take from 7 to 21 business days. You’ll receive an estimated timeline upon order confirmation.
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How will I know my order has been shipped?Once your order is placed, we’ll keep you informed throughout the production and shipping process.
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Can I return or exchange my order?Due to the made-to-order nature of our products, we do not accept returns or exchanges, except in cases where the product arrives damaged or defective.
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What should I do if my order arrives damaged?You must inspect your item upon delivery. If you notice any damage, contact us immediately with photos. Important: Once you sign to confirm receipt in good condition upon delivery, you will no longer be eligible for a refund or exchange.
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Do you offer refunds?Refunds are only provided for: Cancellations within 24 hours of purchase. Damaged products, if reported immediately upon delivery and if a replacement is not possible.
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What materials do you use?We craft our furniture from high-quality natural marble and stone sourced from around the world, ensuring each piece is unique with its own veining and texture. With production in Serbia and expansion to the UAE soon, we ensure high-quality craftsmanship, reliable delivery, and a seamless shopping experience—so you can order with confidence.
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Do marble and stone surfaces require special care?Yes, we recommend: Cleaning with a soft, damp cloth and mild soap. Avoiding harsh chemicals or abrasive cleaners, as they can damage the surface. Keeping hot or acidic items away from direct contact to prevent etching or stains. Applying a sealer every 6 to 12 months to maintain durability.
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Do you have a showroom?Yes! Our Belgrade showroom is opening soon. Stay tuned for updates.
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How can I contact you?For any questions, claims, or customization requests, feel free to contact us: Email: info@armeastudio.com WhatsApp: +971 54 888 1215
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